Privacy Policy

RoofX (“RoofX,” “we,” “us,” or “our”) provides roofing estimation and customer management software for roofing contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform (the “Service”). By using the Service, you agree to the practices described here.

1. Information We Collect

• Account information: name, business name, email address, phone number, and password credentials.
• Billing information: subscription plan and payment details, processed securely by our payment processor. We do not store full card numbers on our servers.
• Customer & project data: property addresses, measurements, estimates, photos, and lead details you enter into the platform.
• Usage data: IP address, browser type, device information, pages visited, and interactions with the Service.
• Cookies & similar technologies: used to keep you signed in and to understand how the Service is used.

2. How We Use Your Information

• Provide, operate, and maintain the Service.
• Process subscriptions, billing, and account management.
• Generate roofing estimates, reports, and proposals on your behalf.
• Respond to support requests and communicate with you.
• Improve, secure, and develop new features for the Service.
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Service (such as hosting, payment processing, email delivery, and analytics), bound by confidentiality obligations. We may also disclose information when required by law or to protect our rights, and in connection with a merger, acquisition, or sale of assets.

4. Data Retention & Security

We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. We use industry-standard administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information against unauthorized access.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it.
• Request access to or a copy of your personal information.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Opt out of the “sale” or “sharing” of personal information (note: we do not sell your data).
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at privacy@roofx.pro. We will verify your request and respond within the timeframes required by law.

6. Children’s Privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@roofx.pro.